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PUBLICATIONS

Books

The links below will take you to the Amazon page for each book.

Bias, R. G., and Mayhew, D. J. (2005).  Cost-Justifying Usability: An Update for the Internet Age, 2nd EditionSan Francisco, CA:  Morgan Kaufmann Publishers.

Mayhew, D. J. (1999).  The Usability Engineering Lifecycle. San Francisco, CA:  Morgan Kaufmann Publishers.

Bias, R. G., and Mayhew, D. J. (1994).  Cost-Justifying Usability.  San Francisco, CA: Morgan Kaufmann Publishers.

Mayhew, Deborah J. (1992). Principles and Guidelines in Software User Interface Design.  Prentice-Hall, Inc.


Book Chapters

The links below will take you to the Amazon page for each book.

Mayhew, D. (2012).  “Usability + Persuasiveness + Graphic Design = eCommerce User Experience“, in Jacko, J. Human Computer Interaction Handbook, 3rd Edition. Boca Raton, FL:  CRC Press.

Mayhew, D. and Follansbee, T. (2012).  “User Experience Requirements Analysis Within the Usability Engineering Lifecycle“, in Jacko, J. Human Computer Interaction Handbook, 3rd Edition. Boca Raton, FL:  CRC Press.

Mayhew, D. (2011).  “The Web UX Design Process – A Case Study“, in Vu, K-P. L. and Proctor, R. W. Handbook of Human Factors in Web Design, 2nd Edition. Boca Raton, FL:  CRC Press.

Mayhew, D. (2010).  “A Spreadsheet-Based Tool for Simple Cost-Benefit Analysis of HSI Contributions During Software Application Development“, in Rouse, W. B. The Economics of Human Systems Integration. Hoboken, NJ:  John Wiley & Sons.

Mayhew, D. (2007).  “Requirements Specification Within the Usability Engineering Lifecycle“, in Sears, A. and Jacko, J. The Human-Computer Interaction Handbook, 2nd Edition. New York, NY:  Lawrence Erlbaum Associates, Publishers.

Mayhew, D. (2007).  “Two Contrasting Case Studies in Integrating Business Analysis with Usability Requirements Analysis and User Interface Design“, in Righi, C. and James, J. User-Centered Design Stories. San Francisco, CA:  Morgan Kaufmann Publishers.

Mayhew, D. (2005).  “Cost-Justifying Usability Engineering for Cross-Cultural User Interface Design“, in Aykin, N. Usability and Internationalization of Information Technology.  Mahwah, NJ:  Lawrence Erlbaum Associates, Publishers.

Mayhew, D. (2005).  “A Design Process for Web Usability“, in Proctor, R. W. and Vu, K-P. L. The Handbook of Human Factors in Web Design, 1st Edition. Mahwah, NJ: Lawrence Erlbaum Associates, Publishers.

Mayhew, D. (2003).  “Cost-Justifying Web Usability“, in Ratner, J. Human Factors and Web Development, 2nd Edition. Mahwah, NJ:  Lawrence Erlbaum Associates, Publishers.

Mayhew, D. (2003).  “Requirements Specification Within the Usability Engineering Lifecycle“, in Sears, A. and Jacko, J. The Human-Computer Interaction Handbook, 1st Edition. Mahwah, NJ:  Lawrence Erlbaum Associates, Publishers.

Mayhew, D. (1998).  “Introduction“, in Forsythe, C., Gross, E. and Ratner, J. Human Factors and Web Development, 1st Edition. Mahwah, NJ:  Lawrence Erlbaum Associates, Publishers.


Online Courses

The links below will take you to course descriptions of the online courses.

Introduction to Web and eCommerce User eXperience Design

Web Usability Made Simple

Designing for Productivity in the User eXperience


White Papers

The links below will download .pdf or .xls files to your computer

Bottom Line Benefits of Usability – A Sample

Sample Usability Guidelines for the Web

Making a Business Case for Usability – Four Real Life Stories

Cost-Justifying Usability Engineering During Web Development

DJMA UE Cost-Justification Tool

Investing in Requirements Analysis

Usability Testing – You Get What You Pay For

The Usability Engineering Lifecycle – A Case Study

Discount Usability vs. Usability Gurus – A Middle Ground

Keystroke Level Modeling as a Cost-Justification Tool